- Product Billing Method
Q: Are the home decor products I purchase billed as a one-time payment or a subscription?
A: All items on our website are sold as one-time purchases; no subscription or automatic renewal is required. You simply pay the price displayed on the product page plus shipping costs to complete your purchase; each order constitutes a standalone transaction.
- Clearance Sale Information
Q: Why are the prices for some products exceptionally low?
A: Due to the company operating at a long-term loss, we have decided to conduct a clearance sale—selling at a loss—on some or all of our products in order to reduce excess inventory. Clearance items are available in limited quantities and are sold on a “while stocks last” basis; their prices may be lower than market rates or even below our cost price.
- Order Processing Time
Q: How soon will my order be shipped after I place it?
A: All orders are processed and shipped on the same day that payment is confirmed.
- Shipping Origin
Q: Where are the products shipped from?
A: All items are shipped from our warehouse located in the United States.
Shipping Address (Warehouse):
720 W Forest Dr, Mustang, OK, 73064
- Shipping Duration
Q: How long will it take for my products to arrive?
A: The standard delivery time within the United States is approximately 2 business days. Actual delivery times may experience slight delays due to weather conditions, the operational status of the shipping carrier, or other force majeure factors.
- Return Policy
Q: Can I return my purchase?
A: You may request a return within 30 days of receiving your items. Returned items must be intact, undamaged, and accompanied by their original packaging and accessories. Clearance items are also eligible for returns.
- Refund Policy
Q: How long will it take to receive my refund after returning an item?
A: Once your return has been reviewed and approved, the refund will be credited back to your original payment account within 3 business days. The actual time it takes for the funds to appear in your account may vary depending on the processing procedures of your bank or payment provider.
- Return Shipping Address
Q: Where should I send my return?
A: Please ship your return to the following address after receiving confirmation from our customer service team:
Return Address:
720 W Forest Dr, Mustang, OK, 73064
We recommend using a shipping method that includes tracking and retaining your shipping receipt/tracking information to facilitate the refund process. 9. Product Information Discrepancies
Q: What should I do if the actual color or size of an item differs from the images shown?
A: We strive to ensure that product images and descriptions are as accurate as possible; however, slight variations may occur due to differences in lighting conditions, display devices, or production batches. Such discrepancies do not constitute a quality defect.
- Special Notice: Clearance Items
Q: Do clearance items come with after-sales guarantees?
A: Clearance items remain eligible for the return and refund policies stipulated on this website. However, quantities are limited and available only while supplies last. The sale of clearance items does not affect your statutory rights.