Thank you for visiting and purchasing our home decor products. Please carefully read this Shipping and Delivery Policy before placing an order.
I. Clearance Sale Statement
Important Notice:
Due to ongoing operating losses within the company, and in an effort to reduce excess inventory and storage costs, we have decided to conduct a clearance sale on our existing stock at a loss.
Therefore:
All items are being sold at discounted prices;
Quantities for certain items are limited and available only while supplies last;
Prices for these items may be lower than standard market retail prices;
Restocking is not guaranteed for clearance items;
The clearance sale does not affect consumers’ statutory rights regarding returns and refunds.
II. Shipping Origin
All orders are shipped centrally from our warehouse in the United States.
Warehouse Address:
720 W Forest Dr, Mustang, OK 73064
III. Logistics Partners
To ensure that your orders are delivered safely and promptly, we partner with the following renowned logistics and delivery companies:
UPS
FedEx
USPS
DHL
We will select the most suitable carrier for delivery based on the order’s destination, item dimensions, and current logistics arrangements.
IV. Order Processing Time
Once payment has been successfully confirmed, all orders will be:
✅ Processed and shipped on the same day
Orders are typically packed and dispatched from our warehouse within the same business day.
Processing times may be subject to reasonable delays during weekends, U.S. federal holidays, or in the event of extreme weather conditions.
V. Shipping Time
Domestic Delivery (Within the U.S.)
Estimated Shipping Time:
2 Business Days
Most orders are delivered to the customer’s designated address within 2 business days after shipment.
Delivery times are estimates only; actual delivery times may be influenced by the following factors:
Adverse weather conditions;
Peak shipping seasons;
Traffic restrictions;
Force majeure events;
Delivery arrangements for remote areas.
VI. Order Tracking
Once an order has been shipped, customers will receive tracking information.
Customers can check the real-time status of their package via the official website of the respective logistics carrier.
VII. Delivery Address Requirements
Customers must ensure they provide:
The correct recipient name;
A complete street address;
An accurate postal code (Zip Code);
A valid contact phone number.
Customers shall bear full responsibility—including any associated additional costs—for delivery failures resulting from incorrect addresses, incomplete information, or the absence of a recipient to sign for the package. VIII. Return Policy
Customers may request a return within:
30 days of receiving the merchandise.
Returned items must meet the following conditions:
The item has not been damaged by human error;
The item remains in substantially intact condition;
Original packaging and accessories (if applicable) are included;
The item remains in a resalable condition.
IX. Refund Policy
Once the return has been reviewed and confirmed to meet the refund criteria:
✅ The refund will be credited back to the original payment account within 3 business days.
The actual time required for the funds to appear in your account may vary slightly depending on the processing procedures of your bank, credit card issuer, or payment platform.
The refund amount will be calculated based on the actual amount paid by the customer.
X. Return Address
Please ship the item to the following address after obtaining return authorization:
720 W Forest Dr, Mustang, OK, 73064
We recommend that customers use a shipping service with tracking capabilities and retain their return shipping receipt/tracking information.
XI. Disclaimer Regarding Delivery Delays
In the event of delivery delays caused by any of the following circumstances, we will make reasonable efforts to assist in resolving the issue; however, we shall not be held liable for any indirect losses incurred as a result:
Adverse weather conditions or natural disasters;
Operational disruptions experienced by the logistics service provider;
Customs inspections (if applicable);
Network or system failures;
Strikes, public events, or force majeure factors.
XII. Contact Us
If you have any questions regarding your order, logistics, delivery, returns, or refunds, please contact us:
Customer Service Email: lori.pettenridge@limestonehome.shop